Clients can be added at the point of sale. Auto generated Client Code can be pasted on the product or mentioned to the client for future support transactions.

Service Calls:

Client codes can be entered directly or searched by area or name from the list of clients or a new client can be added instantly thus entering the call and generating the ticket number.

The ticket can be closed only if the call is solved / force closed with a reason

Annual Maintenance Calls (AMC):

AMC can be specified for an old customer or a new customer for the number of years specified by the admin as per the company policies. The period of maintenance checkup can also be provided. The products on AMC and the AMC amount along with notes can be allocated to clients.

AMC Reminders:

Reminders for AMC visits of clients never let you forget an AMC client who may be expecting you without reminding you. (Which is not his work – its your job to remember)

Reminders show up the AMC home page for clients who have their visits due for the whole of the current month. Reminders also show up on the Home page of the clients who have their visits in the next 5 days.

Expiry and Renewals:

Expiry reminders show up on the home page for clients who need a renewal - one month in advance. Renewals on a click of a button helps save time and impresses the client.

AMC Visits Report:

A Detailed report on the number of Calls / Visits done during the Contract Period reduces the margin of doubt for difficult clients.

Expenses:

Every organization incurs expenses to carry out service calls, now you can track the expenses incurred.

Reports:

Print detailed monthly reports as hard copies

Admin Section

Create:

Create Users
Create Service personals
Create the expenses that are allowed
Create Maintenance Periods for AMC
Create the Number of Years Allowed for AMC

Reports:

Detailed reports empower your business targets and also help to find loopholes in your service chain. SCROLE powers the Admin with reports such as :

Client lists (All, By Area, By City)
Clients with AMC details
Total service calls attended in a particular month
Total service calls attended by a particular service personal
Expenses incurred in the month
Service income in a particular month
AMC Visit Details for a particular client
and various other reports.

Maintenance:

Every organization at a point needs to delete certain features like clients, or service personnel etc., SCROLE provides these features to the Admin

Deleting a client
Removing only the AMC for a particular client
Deleting registers of particular months

all rest in the hands of the Administrator.